Research first
Everything we build is designed around the needs of Enterprise Survey delivery for CX, EX, VoC and Research programmes.
Messaging expertise.
Built for feedback.
DIY Surveys makes it simple for CX and Research agencies to reach respondents through any communication channel - email, SMS, RCS and WhatsApp - anywhere in the world. We combine deep messaging expertise, proprietary communication technology, and an understanding of CX and research workflows, taking care of the communications complexity so you can focus on what actions to take as a result of the feedback!.
2020
Founded
CX ready messaging experts since 2006
212Countries &
Countries &
regions reached
Global reach with local delivery
1B+
Messages delivered
Secure, reliable and scalable
Trusted by 100+
Global brands
Specialists in messaging, research and technology
Our approach
Integrity & privacy
Security, privacy and compliance are built in — because trust is earned, not given.
Specialist expertise
We focus on messaging so you can focus on what you do best — delivering insights.
Continuous improvement
We invest in our platform, partnerships and people to help you get better results.
The Experts Behind DIY Surveys
Doug Morris
Co-founder and Chief Technology Officer (CTO)
Doug Morris is CTO and co-founder of DIY Surveys, with around four decades in software and technology leadership. From COBOL and MicroVAX assembly language to OneScript, the compiler and runtime he built at the heart of DIY Surveys, he remains a senior hands-on developer across .NET, Angular and PostgreSQL. Doug believes technology enables change, but people make transformation happen: understand needs, earn trust and help teams turn complex systems into practical tools.
Dr Tim Snaith
Co-founder and Chief Product Officer (CPO)
Dr Tim Snaith is co-founder and Chief Product Officer of DIY Surveys. A researcher by training and entrepreneur by instinct, his career has moved from academic research into satisfaction and human behaviour to customer-experience consultancy, mobile research and global survey communications.
Carole Kemp
Head of Finance and Accounting
Carole brings 25 years of experience in finance and accountancy to her role, combining deep technical expertise with a practical, business‑focused approach. A long‑standing member of the ICB, she has built a career on precision, integrity, and strategic insight supported by her MBA studies and experience in both the public and private sector. Her role involves translating complex financial data into meaningful, actionable insight.
Pavithra R
Client Service Manager
Pavithra specializes in leading high-performing support teams and delivering exceptional customer experiences. She brings strong expertise in customer relationship management, escalations, service quality, team development, and process improvement. Her focus is to build customer-centric support strategies and ensuring consistent service excellence while empowering teams to achieve their goals.
Hitesh Sanwal
Head of Global Operations
Hitesh Sanwal is a global operations leader with 14+ years of experience driving operational excellence, customer-centric transformation, and cross-functional delivery across technology and research-driven environments.
Prabeena K Behera
Head of Software Quality & Engineering
A Computer Science & Engineering graduate with over 16 years of experience spanning software development, software quality assurance, QA/QC, and technology operations. He began his career as a Software Engineer and progressed through quality management and senior leadership roles, including serving as Director of OnePoint Global India Pvt Ltd, where he was involved in leading the India operations and driving organizational and operational initiatives.
James Moore
Head of Platform & Infrastructure
James is a deliberate generalist. His work spans SMPP integrations, cloud infrastructure and database administration — a range that suits someone who finds that the interesting problems rarely stay in one lane.
Specialist skills. Real experience.
Global messaging infrastructure
Email, SMS, RCS, WhatsApp experts
Research & CX workflows
Security, privacy & compliance
Data & analytics
API & integrations
We're here to help you reach more people, in more places.
Let's build better survey experiences together.